Welcome to Ms Flora Studio. By accessing or using our website and services, you agree to the following Terms & Conditions. Please review these terms carefully before placing an order.

These terms apply to all purchases, deliveries, and interactions made through our website.

Orders & Acceptance

All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order due to availability issues, pricing errors, or suspected misuse.

Order confirmations are provided electronically. Once an order has entered preparation, it may no longer be modified or canceled. For cancellation details, please review our Refund & Cancellation Policy.

Products & Design

All floral arrangements are handcrafted and may vary slightly from images shown due to seasonal availability and natural variations. Any substitutions will maintain the overall style, color palette, and value of the original selection.

More details on substitutions and delivery expectations can be found on our Delivery Information page.

Pricing & Payments

All prices are listed in U.S. dollars. Prices, delivery fees, and service charges are displayed during checkout before payment is completed.

We reserve the right to update pricing or correct errors at any time. Payment processing is handled securely in accordance with our Privacy Policy.

Delivery

Delivery availability, fees, and estimated delivery windows are calculated during checkout based on the recipient’s address.

Same-day delivery eligibility and cutoff times are outlined on our Same-Day Delivery page. Delivery coverage details are listed on our Service Areas page.

We are not responsible for delays caused by incorrect delivery information, recipient unavailability, weather conditions, traffic, or other circumstances beyond our control.

Cancellations, Refunds & Returns

Due to the perishable nature of fresh flowers, flower sales are final. Non-floral gift items may be eligible for return or refund under specific conditions.

Please refer to our Refund & Cancellation Policy for full details.

Custom, Event & Business Orders

All custom designs, weddings, events, and business orders are considered final once confirmed. These orders are non-refundable and may require a deposit.

Additional details are available on our Weddings & Events and Business Inquiries pages.

Intellectual Property

All website content, including text, images, logos, and designs, is the property of Ms Flora Studio and may not be copied, reproduced, or used without prior written permission.

Limitation of Liability

Ms Flora Studio is not liable for indirect, incidental, or consequential damages arising from the use of our website or services. Liability, if any, is limited to the amount paid for the applicable order.

Privacy & Data Use

Your personal information is handled in accordance with our Privacy Policy.

Governing Terms

These Terms & Conditions are governed by applicable laws and apply to all users of the website.

Contact Information

If you have questions regarding these Terms & Conditions, please reach out through Contact Us or review common questions on our FAQ page.