At Ms Flora Studio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.
By using our website, you agree to the practices described in this policy.
Information We Collect
We may collect the following types of information when you use our website or place an order:
Personal information such as your name, email address, phone number, billing address, and delivery address
Order details including products purchased, delivery preferences, and special instructions
Payment-related information processed securely through our payment providers (we do not store full credit card details)
Account information if you create or access a customer account
Technical information such as IP address, browser type, device information, and site usage data
How We Use Your Information
Your information is used to:
Process and fulfill orders
Arrange and complete deliveries
Communicate order confirmations, updates, and support messages
Provide customer service and respond to inquiries
Improve our website, services, and customer experience
Comply with legal, tax, and accounting requirements
We do not sell, rent, or trade your personal information to third parties.
Payments & Security
All payments are processed through secure, PCI-compliant third-party payment providers. Ms Flora Studio does not store or have direct access to your full payment card details.
Reasonable administrative, technical, and physical safeguards are in place to protect your information from unauthorized access or disclosure.
Sharing of Information
We may share limited information only when necessary with:
Delivery partners for order fulfillment
Payment processors to complete transactions
Service providers who assist with website operations, hosting, analytics, or customer communication
All third parties are required to protect your information and use it only for authorized purposes.
Cookies & Website Analytics
Our website may use cookies and similar technologies to:
Ensure proper website functionality
Analyze website traffic and performance
Improve user experience
You can control or disable cookies through your browser settings, though some features of the site may not function properly.
Marketing Communications
If you choose to subscribe to emails or promotions, you may receive updates about new products, seasonal collections, or special offers. You may unsubscribe at any time using the link provided in our emails.
Account & Order Access
Customers can review their order history and account details through the My Account and My Orders sections of the website.
Children’s Privacy
Ms Flora Studio does not knowingly collect personal information from children under the age of 13. If you believe such information has been provided, please contact us so it can be removed.
Data Retention
We retain personal information only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our policies.
Your Rights
You may request access to, correction of, or deletion of your personal information, subject to legal and operational requirements.
To make a request, please contact us using the information below.
Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised date.
Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Ms Flora Studio
Falls Church, VA 22044
Email: info@msflorastudio.com
