Frequently Asked Questions.
Ordering & General Questions
How do I place an order online?
You can place an order directly through our online shop. Choose your arrangement, select a delivery date, add a card message, and complete your purchase during checkout. An order confirmation will be sent once your order is submitted.
Can I order flowers by phone?
Yes. If you prefer assistance or have special requests, you can place an order by reaching out through our contact page and our team will help you.
Do I need an account to place an order?
No account is required to place an order. However, creating an account allows you to view your order history, manage addresses, and track orders through My Account.
Can I include a personalized message with my flowers?
Yes. You can add a personalized card message during checkout, and it will be delivered with your flowers at no additional charge.
Can I place an order in advance?
Yes. You can schedule deliveries for future dates, making it easy to plan ahead for birthdays, anniversaries, events, or special occasions.
What happens after I place my order?
After your order is placed, it enters processing. You’ll receive updates as your order moves closer to delivery, and preparation begins based on your selected date.
How do I know my order was received?
Once your order is successfully submitted, you’ll receive an email confirmation. If you have an account, your order will also appear under My Orders, and you can follow delivery progress using order tracking.
Do you offer rewards or points for purchases?
Yes. You can earn reward points on eligible purchases, which can be applied toward future orders. Reward points are automatically added to your account after a completed purchase and can be viewed when you’re logged into My Account. Rewards are offered at no extra cost and are a thank-you for shopping with us.
Same-Day & Delivery Questions
What is the cutoff time for same-day delivery?
Orders placed before the daily cutoff time qualify for same-day delivery in most service areas. Cutoff times may vary based on location, order volume, and seasonal demand. Please review our delivery information page for the most up-to-date details.
Do you deliver on weekends or holidays?
Weekend and holiday delivery is available in many cases, but schedules may vary. During peak floral holidays, delivery times may be extended. Current availability is outlined in our delivery information section.
What areas do you deliver to?
We deliver across a wide range of nearby cities, towns, and communities. A full list of delivery locations can be found on our service areas page.
Can I request a specific delivery time?
Specific delivery times cannot be guaranteed, but you may leave delivery instructions during checkout. Time-sensitive locations such as businesses, hospitals, and events are prioritized whenever possible.
What happens if the recipient is not available?
If the recipient is unavailable, the driver may leave the arrangement in a safe location or attempt redelivery when possible. In some cases, the recipient may be contacted to coordinate delivery.
Do you deliver to hospitals, offices, hotels, or funeral homes?
Yes. We regularly deliver to hospitals, offices, hotels, funeral homes, and event venues. Please ensure accurate recipient details are provided during checkout to avoid delays.
Are deliveries contactless if needed?
Yes. Contactless delivery can be accommodated when requested, depending on location and access conditions. Please include any special instructions during checkout.
What should I do if my delivery is delayed?
If your delivery is delayed due to weather, traffic, or access issues, we will make every effort to complete delivery as soon as possible. If you have concerns, please reach out through our contact page so we can assist you promptly.
Products & Substitutions
Will my arrangement look exactly like the photo?
Our arrangements are handcrafted, so while we aim to match the photo as closely as possible, each design is unique. Variations in flower shape, bloom stage, or color tone are natural and expected.
Why might substitutions be necessary?
Substitutions may be necessary due to seasonal availability, market conditions, or quality standards. Our priority is to deliver fresh, beautiful flowers on time rather than delay an order because a specific stem is unavailable.
How do substitutions work for seasonal flowers?
When seasonal flowers are unavailable, we substitute with flowers of similar style, color, and design intent. The overall look, feel, and purpose of the arrangement are always maintained.
Will substitutions affect the value of my order?
No. Any substitutions made will be of equal or greater value. We ensure the quality and size of your arrangement remain consistent with what you selected.
Can I request no substitutions?
You may include special instructions during checkout, and we will do our best to honor them. Please note that requesting no substitutions may result in delivery delays or order adjustments if certain flowers are unavailable. Full details are outlined in our delivery information and terms and conditions pages.
Order Tracking & Support
How can I track my order?
You can track your delivery anytime by visiting Order Tracking. Updates are provided as your order is prepared and delivered.
How do I check my order status?
If you have an account, log in to My Account to view real-time updates for all current and past orders.
Where can I find my order number?
Your order number appears in your order confirmation email and is also listed under My Orders in your account.
How do I contact customer support?
For assistance, please reach out through our Contact Us page. This is the quickest way to get help from our team.
What information should I provide when contacting support?
When contacting us via Contact Us, please include your order number, delivery date, recipient name, and a brief description of the issue so we can assist you efficiently.
Changes, Cancellations & Refunds
Can I change my order after placing it?
If you need to make a change, please contact us as soon as possible through our Contact Us page. Changes may be possible if the order has not yet been prepared or scheduled for delivery.
Can I cancel my order?
Cancellation requests must be submitted promptly. Once an order has entered processing or is out for delivery, it may no longer be eligible for cancellation. Full details are outlined in our Refund & Cancellation Policy.
What is your refund policy?
Our refund guidelines depend on the order status and delivery outcome. Please review the full terms on our Refund & Cancellation Policy page for clear explanations of eligibility and timelines.
What should I do if my flowers arrive damaged?
If your order arrives damaged or does not meet quality expectations, contact us within 24 hours using Contact Us so we can review the issue and assist you promptly.
What if the wrong item is delivered?
In the rare case that an incorrect item is delivered, please reach out through Contact Us with your order details so we can correct the issue as quickly as possible.
What happens if the recipient refuses the delivery?
If a delivery is refused by the recipient, the order may not be eligible for a refund. Specific handling of refused deliveries is explained in our Refund & Cancellation Policy.
Pricing & Payments
Are delivery and service fees included in the product price?
No. Product prices reflect the arrangement only. Any delivery or service fees are clearly shown during checkout before you place your order.
Do you offer free delivery?
Yes. Free standard delivery is available for qualifying orders in select nearby areas. Eligibility is automatically shown during checkout.
Why do prices vary by date or season?
Flower availability and wholesale costs change throughout the year. Seasonal demand and sourcing conditions can affect pricing, especially for popular arrangements listed in the shop.
Do prices increase on holidays?
Some arrangements may be priced higher around major floral holidays due to increased demand. Any price changes are visible when selecting a delivery date in the shop.
What payment methods do you accept?
We accept major credit and debit cards through WooCommerce’s secure payment system. Available options are displayed during checkout.
When will my card be charged?
Your card is charged at the time you place your order. Once payment is processed, your order appears in My Account and you’ll receive a confirmation email.
Events & Special Orders
Do you offer flowers for weddings and events?
Yes. We provide floral design and delivery for weddings, private events, and special occasions. You can view details and submit an inquiry on our Weddings & Events page.
Can you handle corporate or recurring flower orders?
Absolutely. We work with offices, hotels, and businesses for one-time or recurring floral needs. For ongoing or bulk orders, please visit Business Inquiries.
Do you offer custom floral designs?
Yes. Our designers create custom arrangements tailored to your style, color preferences, and occasion. For custom requests, we recommend reaching out through Contact Us or submitting an event inquiry via Weddings & Events.
How far in advance should I book event flowers?
For weddings and large events, we recommend booking as early as possible—typically several weeks to a few months in advance—especially during peak seasons. Availability and timelines are outlined on our Weddings & Events page.
Account & Privacy
How do I access my account?
You can sign in to your account at any time by visiting My Account. From there, you can view orders, manage your details, and update preferences.
How do I reset my password?
If you forget your password, use the password reset option on the My Account page. A reset link will be sent to the email address associated with your account.
Is my personal and payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways used by WooCommerce. Your full payment details are never stored on our website.
How is my information used and protected?
We only collect information necessary to process orders, provide customer support, and improve your experience. Details about how your data is handled and protected are available in our Privacy Policy.
